FAQ

Frequently Asked Questions

1. How long does delivery take?
Orders are processed within 1–2 business days. Delivery typically takes 7–14 business days, depending on your location within Australia.

2. What is the order cut-off time?
Orders placed before 2:00 PM AEST will be processed the same business day.

3. Is shipping free?
Yes, we offer free shipping on all orders within Australia.

4. Which courier will deliver my order?
We use a combination of Australia Post and other trusted couriers, depending on your location.

5. Can I track my order?
Yes, once your order has been dispatched you'll receive an email with your tracking number.

6. Where do you ship to?
We currently ship within Australia only.

7. What should I do if my order is delayed?
If your order exceeds the estimated delivery window, please allow an additional 3 business days. If you still haven't received it, contact us with your order number.

8. Can I cancel or change my order?
Yes, cancellations and changes are possible as long as your order hasn't yet been processed. Please contact us as soon as possible.

9. What should I do if I receive a damaged or incorrect item?
Please take clear photos of the issue and send them along with your order number to our support team. We'll resolve it as quickly as possible.

10. What's your return policy?
You have 30 days from the delivery date to return your order. Return shipping costs are the customer's responsibility. Refunds are processed within 14 days of us receiving the returned item in its original condition.

11. Do you have any questions?
Feel free to reach out to our customer support team via our contact page.