Payment Policy

Last Updated: July 21, 2026

At Nuve House, providing a secure and convenient shopping experience is a priority. We understand the importance of protecting your personal and financial information and use trusted payment providers and security measures to process transactions safely.

Secure Transactions

Our website uses Secure Sockets Layer technology, commonly referred to as SSL encryption.

SSL technology helps protect information transmitted between your browser and our website, including account credentials, contact details, and payment-related information.

Payments are processed through Shopify or other trusted third-party payment providers. Nuve House does not normally receive or store your complete credit or debit card details.

Although we take reasonable steps to protect your information, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Accepted Payment Methods

The payment methods available may include:

Credit and Debit Cards

• Visa
• Mastercard
• Maestro
• American Express

Digital Wallets and Alternative Payment Methods

• Apple Pay
• Google Pay
• Shop Pay
• PayPal

The payment options available to you will be displayed during checkout.

Availability may vary depending on:

• Your device.
• Your browser.
• Your location.
• The selected currency.
• The payment provider.
• Technical availability.
• The settings of our online store.

Nuve House cannot guarantee that every payment method listed above will be available for every order.

Currency

All prices and payments on the Nuve House website are displayed and processed in Australian Dollars (AUD) unless clearly stated otherwise.

Your bank, card issuer, or payment provider may apply:

• Currency-conversion charges.
• International transaction fees.
• Processing fees.
• Other charges under its own terms.

Any fees charged independently by your bank or payment provider are not controlled by Nuve House.

Payment Authorisation

By submitting an order, you confirm that:

• You are authorised to use the selected payment method.
• The billing and payment information you provide is accurate.
• Sufficient funds or credit are available.
• You authorise the applicable payment provider to charge the total amount shown during checkout.

An order may be delayed, rejected, or cancelled if:

• Payment is declined.
• Payment cannot be authorised.
• The information provided is incomplete or incorrect.
• The transaction is identified as potentially fraudulent.
• Additional verification is required.
• The payment is reversed or disputed.
• A technical error prevents successful payment.

An order is not considered successfully paid until the payment has been authorised or otherwise confirmed by the relevant payment provider.

Payment Verification and Fraud Prevention

To protect customers and our business, we or our payment providers may perform security and fraud checks.

We may request additional information to verify:

• Your identity.
• Your billing address.
• Your delivery address.
• Your payment method.
• Your authority to place the order.

If we cannot reasonably verify an order, we may place it on hold or cancel it. Where a cancelled order has already been charged, an appropriate refund will be issued to the original payment method.

Payment Confirmation

After successfully placing an order, you will normally receive an automated order-confirmation email.

An order-confirmation email confirms that we have received your order. It does not necessarily confirm that:

• Payment has completed all verification checks.
• The order has been accepted.
• The product has been dispatched.

You will receive a separate shipping confirmation when your order has been dispatched.

Changes to Payment Methods

Nuve House may add, remove, suspend, or update available payment methods where reasonably necessary.

Any changes will apply to future purchases and will not alter a payment that has already been successfully completed.

The payment methods currently available will always be shown during checkout.

Refunds

Approved refunds will normally be issued to the original payment method used for the purchase.

Once a refund has been processed by Nuve House, your bank or payment provider may require additional time before the funds appear in your account.

Refunds, returns, exchanges, and cancellations are subject to our Return and Refund Policy and any rights available under the Australian Consumer Law.

Privacy

Personal and payment-related information is handled in accordance with our Privacy Policy.

Third-party payment providers may also process your information under their own privacy policies and terms.

Australian Consumer Law

Nothing in this Payment Policy excludes, restricts, or modifies any consumer right, guarantee, remedy, or protection that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law.

Contact Information

For questions about payments, billing, refunds, or payment security, please contact us:

Store Name: Nuve House
Company Name: Seta Services
Business Registration Number: 92397379
VAT Number: NL004950717B85
Email: info@nuvehouse.com
Phone: +61 2 9037 3833
Business Address: Damstraat 10, 2265 AH Leidschendam, The Netherlands
Customer Service Hours: Monday to Friday, 8:00 am–5:00 pm Australian Eastern Time / Saturday, 8:00 am–5:00 pm Australian Eastern Time

We aim to respond to customer enquiries within 24 hours.