Privacy Policy

Last Updated: July 21, 2026

This Privacy Policy describes how Nuve House, operated by Seta Services (“Nuve House,” “we,” “us,” or “our”), collects, holds, uses, and discloses personal information when you:

• Visit or use our website.
• Create or use a customer account.
• Place or attempt to place an order.
• Communicate with us.
• Subscribe to marketing communications.
• Otherwise interact with our products and services.

Our website, products, customer support, and related services are collectively referred to as the “Services.”

This Privacy Policy applies to customers and website visitors in Australia.

Seta Services is established in the Netherlands and trades online as Nuve House. Depending on the circumstances, our processing of personal information may be subject to the Australian Privacy Act 1988, the Australian Privacy Principles, European data-protection law, and other applicable privacy laws.

Nothing in this Privacy Policy limits any privacy right or protection that cannot lawfully be excluded.

About This Privacy Policy

In this Privacy Policy, “you” and “your” refer to any customer, website visitor, account holder, prospective customer, or other person whose personal information we collect or process.

“Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable.

Please read this Privacy Policy carefully before using our Services or providing personal information to us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business practices.
• Our Services.
• Our technology providers.
• Our fulfilment or delivery arrangements.
• Applicable laws or regulatory requirements.
• The ways in which we collect or process personal information.

The latest version will be published on our website with an updated “Last Updated” date.

Where required by law, we will take additional reasonable steps to notify affected individuals about material changes.

Personal Information We Collect

The personal information we collect depends on how you interact with Nuve House.

Information You Provide Directly

We may collect information you provide directly to us, including:

Identity and contact information

• Full name.
• Email address.
• Telephone number.
• Billing address.
• Shipping address.
• Country, State or Territory, suburb, and postcode.

Order and transaction information

• Products purchased or added to your cart.
• Order number.
• Order status.
• Billing and shipping information.
• Payment confirmation.
• Discounts or promotional codes used.
• Returns, refunds, exchanges, and cancellations.
• Communications relating to an order.

Account information

• Username or email address.
• Password or login credentials.
• Account preferences.
• Saved addresses.
• Order history.

Passwords may be processed and stored through our e-commerce platform or authentication providers in protected or encrypted form. We do not normally have access to your readable password.

Customer-service information

• Messages sent by email or through contact forms.
• Questions, complaints, feedback, or support requests.
• Photographs or videos provided in connection with a damaged, faulty, incorrect, or missing product.
• Information provided in connection with a return, refund, delivery investigation, or chargeback.

Marketing information

• Email or SMS subscription preferences.
• Responses to promotions, surveys, or competitions.
• Marketing consent and opt-out records.

Reviews and user content

• Product reviews.
• Ratings.
• Comments.
• Photographs or other content you voluntarily submit.

Information Collected Automatically

When you visit or use our website, we and our service providers may automatically collect certain information through cookies, pixels, log files, and similar technologies.

This information may include:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Language settings.
• General or approximate location.
• Referring website or advertisement.
• Pages viewed.
• Products viewed.
• Links clicked.
• Search activity.
• Cart and checkout activity.
• Date and time of visits.
• Session information.
• Interactions with advertisements or marketing emails.
• Information about how you navigate and use the Site.

We may use this information to operate the website, remember preferences, analyse performance, prevent fraud, understand customer behaviour, and improve our Services.

Information Received From Third Parties

We may receive personal information from third parties involved in operating our business, including:

Shopify and E-Commerce Providers

Our online store is hosted using Shopify. Shopify may process information required to operate the website, manage customer accounts, support checkout, and process orders.

Payment Providers

Payment providers may process information such as:

• Your name.
• Billing address.
• Payment-card details.
• Bank or payment-account information.
• Payment status.
• Fraud-screening information.

Nuve House does not normally receive or store your complete payment-card number.

Fulfilment and Logistics Providers

We may receive information from warehouses, suppliers, fulfilment facilities, postal providers, and couriers, including:

• Shipping status.
• Tracking information.
• Delivery confirmation.
• Delivery exceptions.
• Return status.
• Information relating to lost or damaged packages.

Advertising and Analytics Providers

We may receive information from advertising platforms, analytics providers, social-media platforms, and marketing partners relating to:

• Website visits.
• Advertisement interactions.
• Campaign performance.
• Device or browser activity.
• Marketing attribution.
• General audience characteristics.

Fraud and Security Providers

We may receive information from fraud-detection, payment-security, and identity-verification providers where necessary to assess suspicious or unauthorised activity.

How We Use Personal Information

We may collect, hold, use, and disclose personal information for the purposes described below.

Providing Our Services

We may use personal information to:

• Process and confirm orders.
• Process payments.
• Arrange fulfilment, shipping, and delivery.
• Send order confirmations and tracking information.
• Manage customer accounts.
• Provide customer service.
• Process cancellations, returns, exchanges, and refunds.
• Investigate lost, delayed, damaged, or incorrect orders.
• Maintain transaction and communication records.

Communicating With You

We may use your contact information to:

• Respond to questions.
• Provide customer support.
• Send service-related messages.
• Communicate about an order.
• Notify you of delivery issues.
• Handle complaints or disputes.
• Provide important information about our Services or policies.

Improving and Personalising Our Services

We may use personal information and usage information to:

• Understand how visitors use our website.
• Improve website functionality.
• Recommend relevant products.
• Remember preferences.
• Improve our product range and customer service.
• Analyse sales and website performance.
• Test new features.

Marketing and Advertising

Where permitted by law, we may use personal information to:

• Send promotional emails or SMS messages.
• Show advertisements that may be relevant to you.
• Measure advertising performance.
• Create advertising audiences.
• Understand whether advertisements resulted in website visits or purchases.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the message.

You may also contact us at info@nuvehouse.com to change your marketing preferences.

Unsubscribing from marketing does not prevent us from sending transactional or service-related communications, such as order confirmations or shipping updates.

Security and Fraud Prevention

We may use personal information to:

• Detect or prevent fraud.
• Verify payments and orders.
• Identify suspicious activity.
• Protect customer accounts.
• Enforce our Terms of Service.
• Protect our legal rights.
• Protect our customers, systems, and service providers.

Legal and Regulatory Purposes

We may use or disclose personal information where reasonably necessary to:

• Comply with applicable laws.
• Respond to lawful requests or court orders.
• Meet accounting, tax, or record-keeping obligations.
• Establish, exercise, or defend legal claims.
• Respond to regulators or law-enforcement authorities.
• Resolve complaints, disputes, or chargebacks.

Legal Bases for Processing

Where European data-protection law applies, we may process personal information on one or more of the following grounds:

• Processing is necessary to perform a contract with you.
• Processing is necessary to take steps requested before entering into a contract.
• Processing is necessary to comply with a legal obligation.
• Processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights.
• You have provided consent.
• Processing is necessary to establish, exercise, or defend legal claims.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

Cookies and Similar Technologies

Nuve House and our service providers may use cookies, pixels, web beacons, local storage, and similar technologies.

These technologies may be used for:

• Essential website functions.
• Shopping-cart operation.
• Secure checkout.
• Customer login.
• Remembering preferences.
• Analytics.
• Website performance.
• Fraud prevention.
• Marketing and advertising.
• Measuring campaign effectiveness.

Some cookies are necessary for the website to function. Others may be optional, depending on applicable law and the cookie-consent settings available on our Site.

You may control cookies through:

• Your browser settings.
• Any cookie-preference tool available on our website.
• Relevant advertising-platform settings.

Blocking or deleting cookies may affect some website functions, including login, cart, and checkout features.

Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide the Services.

These recipients may include:

• Shopify and website-hosting providers.
• Payment processors.
• Fraud-prevention providers.
• Data-hosting and cloud-service providers.
• Suppliers and fulfilment centres.
• Warehousing providers.
• Postal and courier services.
• Customer-support providers.
• Email and SMS providers.
• Analytics providers.
• Advertising and social-media platforms.
• Professional advisers, including accountants, insurers, and legal advisers.
• Regulators, courts, government authorities, or law-enforcement agencies where legally required.

We require service providers to process personal information only for authorised purposes and to use appropriate safeguards where reasonably practicable.

Business Transactions

If Nuve House or Seta Services is involved in a merger, acquisition, financing, restructuring, insolvency, or sale of all or part of the business, personal information may be disclosed to professional advisers, prospective purchasers, financiers, or other parties involved in that transaction.

Any disclosure will be subject to applicable privacy requirements.

International Disclosure and Data Transfers

Seta Services is established in the Netherlands, while Nuve House supplies products to customers in Australia.

Personal information may therefore be transferred to, accessed from, stored in, or processed outside Australia.

Overseas recipients may include:

• Seta Services in the Netherlands.
• Shopify and its service providers.
• Payment providers.
• Cloud and data-hosting providers.
• Advertising and analytics providers.
• Suppliers and fulfilment centres.
• International logistics and delivery providers.
• Customer-support and technology providers.

The countries involved may vary depending on the service provider, fulfilment location, delivery route, and products ordered.

Where practicable and required by law, we will make information about the relevant countries available in this Privacy Policy, through our service providers’ privacy documentation, or upon request.

Where applicable, we take reasonable steps designed to ensure overseas recipients handle personal information in a manner consistent with applicable privacy requirements.

However, privacy and data-protection laws in another country may differ from those in Australia.

Data Storage and Security

Personal information may be stored electronically by Nuve House or by third-party service providers.

We use reasonable administrative, organisational, and technical measures designed to protect personal information against:

• Loss.
• Misuse.
• Interference.
• Unauthorised access.
• Unauthorised alteration.
• Unauthorised disclosure.
• Destruction.

These measures may include:

• Access controls.
• Password protection.
• Encryption where appropriate.
• Secure payment processing.
• Fraud monitoring.
• Limited staff or contractor access.
• Service-provider security requirements.
• System monitoring and backups.

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the personal information we hold.

You are responsible for keeping your account credentials confidential and notifying us promptly if you suspect unauthorised access.

Data Breaches

Where applicable law requires it, we will assess suspected data breaches and notify affected individuals and the relevant regulator when a breach is likely to result in serious harm or otherwise meets the relevant notification threshold.

A notification may include:

• A description of the breach.
• The types of information affected.
• Recommended steps you can take.
• Our contact information.
• Any other information required by law.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.

Retention periods may depend on:

• Whether you maintain a customer account.
• Whether an order or return remains open.
• Legal, tax, accounting, and regulatory requirements.
• Fraud-prevention requirements.
• Warranty or consumer-law obligations.
• The need to resolve complaints, disputes, or chargebacks.
• The need to establish or defend legal claims.

When personal information is no longer reasonably required, we may delete, destroy, or anonymise it, unless retention is legally required.

Accuracy and Correction of Information

We take reasonable steps to ensure personal information is accurate, up to date, complete, and relevant for the purposes for which it is used.

You may update some information through your customer account, where available.

You may also contact us at info@nuvehouse.com to request correction of personal information.

We may ask you to verify your identity and provide enough information to locate the relevant records.

If we refuse a correction request, where required by law we will explain the reason and provide information about how you may complain.

Access to Your Personal Information

You may request access to personal information we hold about you.

To submit a request, email info@nuvehouse.com and provide sufficient information to identify yourself and the records requested.

Before providing access, we may:

• Verify your identity.
• Ask for additional information.
• Remove information relating to another individual.
• Refuse or limit access where permitted or required by law.

We will respond within a reasonable period.

Where we refuse access, we will provide reasons where required by law and explain any available complaint process.

Your Privacy Rights

Depending on the laws applying to you, you may have rights to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain information.
• Request restriction of certain processing.
• Object to certain processing.
• Withdraw consent.
• Request a portable copy of certain information.
• Opt out of direct marketing.
• Complain about how personal information has been handled.

These rights are subject to applicable limitations, exceptions, and record-retention requirements.

We may need to verify your identity before processing a request.

We will not discriminate against you for making a legitimate privacy request.

Anonymity and Pseudonymity

Where practicable, you may interact with us anonymously or using a pseudonym when making a general enquiry.

However, we usually need identifying information to:

• Process an order.
• Take payment.
• Deliver products.
• Locate an existing transaction.
• Process a return or refund.
• Investigate fraud.
• Comply with legal requirements.

Direct Marketing

We may send direct-marketing communications where permitted by law.

Every promotional email will contain an unsubscribe facility or instructions for opting out.

You may also opt out by contacting info@nuvehouse.com.

We will process opt-out requests within a reasonable period.

We may retain limited information about your opt-out request to ensure we continue to respect your preference.

Third-Party Links

Our Site may contain links to websites or services operated by third parties.

Nuve House does not control and is not responsible for the privacy, security, content, or practices of independent third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

A parent or guardian who believes a child has provided personal information may contact us at info@nuvehouse.com.

Where appropriate and legally required, we will take reasonable steps to delete the information.

Privacy Complaints

If you believe we have mishandled your personal information or breached an applicable privacy law, please contact us using the details below.

Please include:

• Your full name.
• Your preferred contact details.
• A description of your concern.
• Relevant dates or order numbers.
• The outcome you are seeking.
• Any supporting documents.

We will:

1. Acknowledge your complaint within a reasonable period.
2. Review and investigate the matter.
3. Request further information where necessary.
4. Provide a response and proposed resolution within a reasonable period.

We aim to respond substantively within 30 days, although complex matters may require additional time. If additional time is required, we will inform you where reasonably practicable.

If you are not satisfied with our response and the Australian Privacy Act applies, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

You may also have the right to complain to the Dutch Data Protection Authority or another competent European supervisory authority where European data-protection law applies.

Contact Information

For questions, access or correction requests, marketing opt-outs, or privacy complaints, please contact us:

Store Name: Nuve House
Legal Company Name: Seta Services
Business Registration Number: 92397379
VAT Number: NL004950717B85
Email: info@nuvehouse.com
Phone: +61 2 9037 3833
Business Address: Damstraat 10, 2265 AH Leidschendam, The Netherlands
Customer Service Hours: Monday to Friday, 8:00 am–5:00 pm Australian Eastern Time / Saturday, 8:00 am–5:00 pm Australian Eastern Time

We aim to respond to general customer enquiries within 24 hours.